It’s hard to believe that we’re only a few weeks out from the start of a new year! At the end of every year (and decade), it’s important to reflect on key accomplishments and milestones.
2019 has been a landmark year for Motus. From welcoming a new partner to the Motus family to unveiling exciting enhancements for the Motus Platform and our support capabilities; there’s a lot we’re proud of. And none of that would be possible without the help of our incredible customers!
Wireless Analytics joined the Motus family this year, bringing us one step closer to being the definitive leader in solutions for mobile-enabled workers. As Motus evolves, we’re thinking about the big picture. The acquisition of Wireless Analytics enables us to further expand our capabilities. Expect new and compelling product releases like device reimbursement coming in 2020.
2019 brought many exciting product enhancements. Drivers can now submit forms in the app. This new feature streamlines onboarding for both you and your drivers. They can complete their required forms and upload insurance from mobile. You spend less time hunting down employees for documentation. A win-win! Another win for your drivers in 2019 is the ability to now pause mileage capture within the app – saving battery life and preventing potential accidental mileage loss.
We’ve also made updates that benefit our administrators. 2019 commenced the long-overdue facelift to the administrator interface. We’re slowly rolling this out, so if you haven’t seen it yet, you have something great to look forward to next year. The updated admin interface allows you to manage your vehicle program more efficiently and quickly access your data. And finally, we released MVR scoring enhancements that enable you to identify your high-risk drivers, view driver’s license status and run reports during the pre-hire process.
We introduced a host of support enhancements to make it easier for our end users to get in touch with us. Additionally, we implemented live chat support – offering another option to contact our Customer Care and Member Services Teams. We also rolled out an updated ticketing system providing greater transparency into support requests for both administrators and drivers and added a callback function in the phone queue to reduce wait times. This enabled our support team to answer over 80,000 calls and resolve nearly every issue in less than 24 hours!
Motus success stories come from many perspectives which is why we wanted to learn more about the experiences of our drivers – daily users of Motus! We heard from Iain Morris about how using a personal vehicle benefitted his recreational lifestyle, Mike Carvalho about how automated mileage tracking saves time during his workday, and how Motus gave Brianne Straus more time back in her day to spend time with her dogs.
To top off a fantastic year of growth, we also expanded our physical presence. We opened two brand new offices to support the ever-growing team: one in downtown Milwaukee and the other in Chicago.
At Motus, we constantly strive to improve the overall experience for our customers and drivers. This year was another big step forward. A lot of incredible things are happening at Motus, and we’re excited to have you along for the ride. See you in 2020!