BOSTON, Mass., April 29, 2022 – Motus, the definitive leader in mobile workforce solutions, was named the winner of a Silver Stevie® Award in the Customer Satisfaction category in the 20th Annual American Business Awards®. The nation’s premier business awards program, which received more than 3,700 nominations from organizations across nearly every industry, recognized Motus for its organizational initiatives that have demonstrably increased customer satisfaction since the start of 2020.
Companies that sent their team members home because of COVID-19 and subsequent shelter in place orders were scrambling to implement reimbursement practices for mixed-use assets and other home office essentials that were previously provided in the office. Motus augmented its platform offerings to serve its customers’ reimbursement needs beyond vehicle programs to unite several tangential and naturally related market segments all governed by the same primary buyer.
Motus accelerated the release of its WorkAnywhere Reimbursement solution in April 2020 to help businesses make reimbursement decisions related to their remote employees’ business use of personal devices (BYOD), internet and home office spaces. Less than six months later, the company released Motus Device, a diverse suite of Managed Mobility Services (MMS) for businesses with corporate-provided device programs to alleviate the burden of device procurement from organizational IT teams and provide greater visibility into mobile spend. In November 2020, Motus introduced Arriver Services – a set of on-demand resources within its platform that enable individual employees to easily find, purchase, insure, and maintain their business-essential assets.
“We’re proud to receive this award because it is a reflection of our team’s steadfast commitment to our customers and helping them usher in the future of work,” said Lori Christiansen, Vice President of Marketing at Motus. “We closely follow the trends impacting the mobile workforce and it has become abundantly clear over the past 24 months that organizational agility is the key to maintaining operations during unforeseen disruption. As businesses continue to evolve and implement new policies, we are empowering them to make the best decisions for their people with solutions that reduce excess spend and reimburse their workforce the exact cost of doing business.”
As a result of its unwavering commitment to its customers, Motus has a +32 Net Promoter Score across all customers (20% higher than the average SaaS company) and +44 for customers with more than 100 high-mileage drivers. The company experienced a 94% customer retention rate and grew its customer base by more than 10% since the start of 2020. The company now processes over $4 billion in reimbursements for more than 2,300 customers, including Papa John’s, Yuengling and Kellogg’s. By embracing the mobile-first world and making these solutions immediately accessible, Motus has simplified the process of mobile work for more than 500,000 end users across 32 countries.
More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners, and they commended Motus for its ability to innovate its offerings and meet the needs of business leaders as they adapt to the ever-evolving work landscape. The judges said, “Amazing work not only taking enterprise-level solutions and translating them to the individual, but also empowering the workforce with remote-adapted solutions that enable people to also work out of office. The 20% higher Net Promoter Score compared to the average SaaS company, 94% customer retention rate and 10% growth in the past two years are very much in the top end of performance in customer satisfaction and retention.”
Details about The American Business Awards and the list of 2022 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.