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Company Issued Cell Phones: Disadvantages of an In-house program

By Jennifer Warren August 18, 2020

Categories: Device Mobility IT Insights Technology

If your company provides you with a mobile device, then you have a company issued cell phone. Also referred to as a company provided device (CPD), it seems pretty simple, right? Well, it isn’t always. Especially when your company isn’t outsourcing its company issued cell phone policy to a managed mobility services (MMS) provider. So what does a MMS provider do?

The Services of an MMS Provider

MMS providers procure, deploy and manage corporate-liable devices. That management includes apps and software. What’s more, they ensure data on those devices remains secure. Why might your company consider outsourcing the management of your company issued cell phones? There are several reasons.

Lack of Bandwidth, Knowledge and Experience

Managing mobile devices (sometimes multiple devices for each employee) is no easy feat. Companies without a managed mobility service (MMS) provider depend on multiple departments to handle their mobility. Companies usually assign the in-house management of all mobile devices to the IT department. Unfortunately, allocating certain tasks to each department is not the answer. IT, Finance and HR don’t have the bandwidth, knowledge or experience.

Increase of Company Issued Cell Phones

The primary driver for managed mobility services is the increased numbers of bring your own device (BYOD) and company issued cell phone policies across industries. With more and more companies providing mobile devices to their employees, managing and monitoring devices are essential.

Boost Employee Productivity

Organizations adopting BYOD and company issued cell phone policies find boosts in employee productivity.

Growth of Internet of Things (IoT) Connected Devices

The internet of things (IoT) is a network that connects physical devices to the internet to gather and share data. Employers and employees can control and monitor IoT devices remotely. More and more companies are implementing IoT strategies into their business. With IoT and other advanced technology being adopted by businesses, companies need to have a solid mobility policy in place.

If the above driving factors to outsource your mobility isn’t enough, the increase of remote workers in the days of COVID-19 may be the deciding factor. According to our Remote Work: A New Advantage Report, it’s estimated that 40-55% of employees are working or have been working full-time during the pandemic. It’s also estimated that 30-40% of workers will continue to work remotely full-time after the pandemic ends.

What does this mean for your company?

Employees may be using public wi-fi networks, which leaves data out in the open for phishing attacks. $17,700 is lost every minute due to phishing attacks. Once a hacker has access to your device, your data is vulnerable. What does a data breach cost a company in 2020? According to Ponemon Institute and IBM Security’s 2019 Cost of Data Breach Report, it has grown by 12% in the last five years to $3.92 million.

Benefits of Outsourcing the Management of Your Company Issued Cell Phones

When changes happen at a company, there should always be a reason. Changing your company’s current company issued cell phone policy should have benefits. Here are a few.

Online Visibility & Reporting Tools

Say goodbye to manually gathering information. Say hello to automation. A top-tier managed mobility services platform can create customized mobility usage reports for an unprecedented level of mobile billing detail with the ability to drill down to each end-user.

Cost Analysis & Insight

Experts can optimize your company’s mobile usage every month, reducing wireless costs and ensuring your services are at optimal pricing.

Wireless Policy Development

Whether you have a company issued cell phone policy or not, MMS providers can offer their expertise. They’ll refine your old policy or create a new one to fit your company’s needs.

Procurement & Inventory Management

Onboarding new employees has never been easier. MMS providers will acquire the selected device; upload required software and ship it directly out to the end-user. A top tier MMS platform should be customized to your company’s specifications and provides end-users easy access.

Help Desk & Support

The MMS provider help desk should provision and troubleshoot any issues employees may be experiencing with their corporate-liable device. Therefore, reducing any downtime and increasing employee productivity.

Carrier & Invoice Management

The MMS provider will negotiate carrier discounts, ensure contract compliance, track, and resolve billing errors. Every month they will provide billing reports with allocated charges down to the employee level.


With an increasingly mobile workforce, most companies do not have the systems, staff or expertise necessary to effectively manage today’s complex mobile landscape in-house. Mobile Management is “easy money.” Clients can use the money they save, which can be up to 24%* of their current mobile device costs, on other projects. To learn more about mobility device solutions, and specifically our offering, click here. If you are looking to partner with an experienced mobility provider like Motus, contact us today!

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*Past performance does not guarantee future results. Motus does not warrant or make any representations regarding a specific percentage reduction.


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