FAQ iOS Application

These FAQs refer to version 2.2 of the Motus app. Please make sure you are using the latest version

Q. How do I submit my miles?

A. You can submit your miles from the app by first tapping on the calendar icon in the upper-right to access your mileage history. Then tap on the month you would like to submit. Once that month loads, review your miles and then tap the “Submit” button in the upper-right.

Q. How do I turn on my Location Services?

A. The Motus app requires that your location services be turned on. The app should prompt you to do this when you first open it, but if location services have been turned off, you can turn them back on by following these steps:

  1. Go to “Settings” on your iOS device
  2. Tap “Privacy”
  3. Tap “Location Services”
  4. Make sure the main “Location Services” on the top of the screen is enabled.
  5. Scroll down until you see the Motus app in your list.
  6. Select the app.
  7. Tap “Always” under “Allow Location Access.”

Q. Why do my Location Services need to be set to “Always Allow Access?”

A. This needs to be turned on in order for the app to record mileage using GPS while the app is running in the background. Without this permission, the Motus app would need to always be in the foreground in order to accurately capture mileage. Keep in mind though, that we are only actively detecting your location during your configured business hours when using the Auto Start mode or when you’re actively recording mileage by pressing Start/Stop within the app. If you are not in auto start mode or you’re not actively tracking mileage, then Motus is not using your location.

Q. If I change my password on the Motus site do I need to change it on the app?

A. Yes. In order for your trips to sync across your Motus account, you will need to log out of the app and then re-enter your credentials. It will still track miles if you don’t log out right away, but you will be prompted to input your new credentials when that trip saves.

Q. What does the “Power Supply Only” setting do?

A. This setting means that the “Auto Start” feature will only turn on when your device is plugged into a power port (presumably your car charger). By only turning this functionality on when the phone is plugged in, we are able to extend battery life on your device.

Q. When using Auto Start I noticed that my starting location sometimes isn’t picking up the exact address where I started. Why is this?

A. Sometimes it may take a minute or so for the GPS to kick in and get your location, meaning that it might pick up an address a couple houses down. If you have restarted your device since the last time you used Motus, it’s possible that this may take a few minutes. This should never affect your mileage accuracy however – just the location that displays in your log. You can always edit the name or address of the location to reflect the correct address.

Q. Will the Auto Start functionality work if I force quit the application?

A. No. The app needs to be running in the background in order for Auto Start functionality to work. Once you force quit the application, mileage tracking will not resume until you re-open the app.

Q. Will the Motus app work in battery saving mode?

A. Yes. Motus will still work if your device is in battery saving mode, but it is not recommended to use it in this mode, as it can slightly decrease the accuracy of the device’s GPS readings.

Q. Do I still need to open up the app to sync my trips?

A. Nope! With version 2.2, your trips will be added while the app is in the background.

Q. Why do some of my trips have a red line and some have a blue line on the map view?

A. A red line indicates that the route was tracked using GPS. A blue line indicates that there was a GPS signal loss for over one mile, and we have filled in the gap using the most likely “optimal” route. A gap in GPS signal can occur from things such as going into a tunnel, driving in mountainous regions, if the phone is in the glove box of a car, etc.

Additionally, if you stop tracking mileage at a particular location then start recording again at a location more than a mile away, Motus will use the optimal route between those points so that you don’t miss out on any mileage that you should be getting credit for.

Q. I’m making a really short trip, but the app isn’t picking that up. Why not?

A.Right now you need to travel at least .2 miles in order for a new trip to be registered within the app. If you’re taking a trip shorter than that, the next location might not show up as a stop in your business log, but rest assured, the mileage you have traveled will still be tracked once you drive away from that second location. We’re always working on making the app more accurate, and we anticipate this .2-mile limitation will be lowered even further in an upcoming release.

Q. How do I Request Additional Miles on the app?

A.You can request additional miles by selecting the carrot icon on the top navigation bar. You will be prompted to provide the number of miles you are requesting as well as a brief explanation. Remember, this option will only be available after you have logged at least one trip for that day!