Background
Dialysis Care Center operates 78 clinics nationwide and employs a large mobile workforce, including support technicians, clinical staff, and patient care techs who travel to clinics and patient homes. Many employees drive to three or four patients per day, often covering over 200 miles in a single shift.
Initially, the organization used Concur Drive with the assumption that an all-in-one expense tool would streamline reimbursement. But soon, the data signaled a major issue.
Challenges
Within six months of using Concur Drive, the company saw a dramatic and unexplained rise in mileage totals, from approximately 20,000 miles per month to nearly 28,000 miles. This represented a 30–40% increase, even though the number of patients and driving routes had not changed.
Further investigation revealed multiple issues:
- Commute mileage was not being detected
- Employees were entering start/end points with inaccurate distances
- Mileage verification required manual review by managers—often via Google Maps
So what?
Mileage inflation created unnecessary spend, and the verification burden on managers was unsustainable.
Objectives
Dialysis Care Center sought to:
- Reduce inflated and inaccurate mileage submissions
- Automatically detect commute miles
- Ensure GPS-verified routes and best-route logic
- Reduce administrative workload for managers
- Bring mileage reimbursement costs back under control
The Motus Solution
After identifying the inaccuracies in Concur Drive’s mileage capture, leadership reinstated their Motus account for employees driving 300+ miles per month. Motus’ GPS verification ensured:
- Commute detection
- Automatic best-route calculation
- Accurate total miles captured for every trip
As Mirza Baig, Director of IT, noted, Motus eliminates the need for managers to manually validate mileage:
The Results
The impact was immediate and measurable:
- 30% reduction in mileage costs within two months
- GPS-verified accuracy, eliminating inflated mileage entries
- Lower administrative burden, with managers no longer required to manually verify miles
- Improved oversight, with repeat high-mileage employees identified and transitioned to Motus for precision
As a result, Dialysis Care Center regained control of mileage costs while improving fairness and accuracy across all driving employee groups.
Conclusion
By returning to Motus, Dialysis Care Center replaced inaccurate mileage capture with precise GPS verification and regained confidence in their reimbursement data. The organization dramatically reduced costs, removed administrative burden, and ensured a fair, transparent experience for its mobile workforce.
