Background
A mid-sized industrial distributor serving the Southeast manages a large and complex mobile workforce. Their drivers, including both CDL and non-CDL roles, support multiple business units and often log significant mileage across wide territories.
Initially, the company partnered with Motus to streamline reimbursements and ensure compliance. But, when budget pressure mounted, leadership decided to test a lower-cost competitor. The move, however, created more headaches than savings.
The competitor model: promised simplicity but quickly devolved into daily frustrations.
- Support Breakdowns: HR and admins were inundated with calls, often left without answers or consistent contacts. One leader recalled being on the phone every single day with the vendor.
- Driver Frustration: The app constantly logged drivers out, failed to record mileage, and created confusion across the 70+ field team.
- Compliance Risks: Without reliable tracking, mileage went unrecorded, which exposed the business to IRS scrutiny and policy risk.
The result? More administrative chaos, frustrated employees, and zero visibility for leadership.
The Motus Solution
Recognizing the hidden costs of the cheaper option, the company returned to Motus, this time with an even deeper appreciation for the value of stability, compliance, and enterprise-ready integrations.
- FAVR (Fixed and Variable Rate) Reimbursement: Delivered fair, IRS-compliant reimbursements across diverse driving roles.
- CMVR Monitoring: Added continuous MVR checks to proactively manage driver risk and compliance.
- GPS Mileage Tracking via the Motus App: Gave employees a user-friendly, mobile-first experience that boosted adoption and restored confidence.
- Insights Pro: Provided robust reporting and analytics, which helped leadership correlate driving patterns with sales and productivity data.
- ADP Integration: Automated payroll data sync, which reduced manual admin work and eliminating costly errors.
The transition back to Motus was nearly effortless: a smooth rollout supported by tutorials, on-demand recordings, and white-glove technical assistance. As one administrator noted: “It was not a hard sell because everybody knew how to use the system, and if they didn’t, it was easy to learn.”
The Results
- Employee Satisfaction Restored: Complaints dropped significantly, with drivers appreciating the intuitive, reliable app. As one HR leader put it: “I’m happy to be with a platform that’s less high maintenance.”
- Visibility and Compliance Gained: Managers now track mileage, monitor policy adherence, and confidently evaluate performance.
- Administrative Burden Reduced: No more daily vendor troubleshooting calls; HR and program admins regained time to focus on strategic priorities.
- Enterprise Scalability Enabled: With integrations and business intelligence, the program now supports growth while reducing risk.
From Cost-Cutting Chaos to Confidence with Motus
This journey underscores a powerful truth: the cheapest option isn’t always the best value. The switch away from Motus revealed the hidden costs of poor support, compliance risks, and employee frustration. Returning to Motus transformed the program into a trusted, scalable solution that optimizes spend, reduces risk, improves productivity, and restores employee confidence.