Background
A global leader in medical technology needed a modern solution to manage its field teams, who log 1,000–2,000+ miles per month, on average, visiting hospitals, clinics, and doctors’ offices. The company had been running on a fleet-based model, but it quickly became clear that this approach was creating more chaos than clarity.
The old model: “Here’s your car, go drive.”
Without visibility into how vehicles were being used, the company struggled with:
- Fraud risk (an employee once attempted to claim mileage using a golf cart).
- Inequitable reimbursement due to a one-size-fits-all approach.
- Admin complexity that consumed valuable time and resources.
It was time to move to a data-driven, mobile-first model that supported compliance, visibility, and fairness.
The Motus Solution
Motus provided a modern, flexible platform that replaced fleet chaos with GPS clarity:
- GPS Mileage Tracking: Automated mileage capture in the Motus app ensures accuracy, transparency, and compliance with IRS requirements. Drivers no longer rely on manual logs, and managers gain visibility into usage patterns.
- FAVR (Fixed and Variable Rate) Reimbursement: Aligns payments with actual costs of driving in different geographies, ensuring fair and IRS-compliant reimbursements for every role, from high-mileage field reps to low-mileage directors.
- Insights Pro: A robust business intelligence and reporting tool that transforms vehicle program data into actionable insights. With customizable dashboards, leaders can detect anomalies, monitor adoption, evaluate productivity, and optimize spend across teams.
Together, these capabilities empowered the company to gain compliance clarity, reduce fraud risk, and reclaim valuable time.
The Results
- 82% GPS compliance achieved: providing clarity and accountability where there was once fleet chaos. Motus and the client are now partnering on an adoption campaign to raise compliance even further.
- 21 hours of admin burden saved per user, per year. That’s nearly three full workdays reclaimed, which is time that reps and managers can now reinvest in serving customers and driving performance.
- Improved fairness and transparency in reimbursements across different driving roles and territories.
From Fleet Chaos to GPS Clarity
What started as an inequitable, risk-prone fleet program is now a data-driven, compliant, mobile-first approach that empowers both reps and managers. With GPS mileage tracking, fraud detection, and insights from Motus’ data platform, the company has:
- Reduced risk by ensuring compliance and catching anomalies early.
- Optimized spend by aligning reimbursements with actual driving.
- Increased productivity by automating reporting and freeing up hours of admin time.
- Improved employee satisfaction by offering a fair, transparent program.
This shift didn’t just modernize the company’s vehicle program; it transformed it from a source of chaos into a strategic asset that supports compliance, productivity, and growth.