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MOTUS PRIVACY NOTICE
Last Revised: September 21, 2026
This Privacy Notice explains how Motus, LLC and its commonly-owned companies including Runzheimer and Everlance (the “Motus Group of Companies”) (collectively, “Motus” or “we”) collects, uses, shares, and otherwise handles personal information about individuals, including users (“Users”) of the Motus website(s), Motus and Everlance Business mobile app, and other Motus Services (collectively, “Motus Services”). For example, Users include mobile workers who use the Motus or Everlance Business apps to track mileage for reimbursement from their employers. The Everlance app is also used directly by individuals who sign up on their own behalf, such as self-employed professionals, freelancers, independent contractors, and small business owners, to track their own mileage and expenses (“Consumers”). All references in this policy to “our website(s)”, refer to the website(s) owned or operated by Motus at motus.com and everlance.com.
We value your privacy and want to be accountable and fair to you as well as transparent in the way that we collect and use your personal information. We also want you to know your rights.
Motus collects Users’ information on behalf of Users’ employers or other businesses that engage the services of Users (collectively, “Motus Clients”). Users may be direct employees or independent contractors of Motus Clients. Users also may be direct employees or independent contractors of Motus Clients’ Permitted Affiliates, as defined in the Motus Master Services Agreement. Motus processes Users’ personal information as a processor or service provider on behalf of the applicable Motus Client. Where Motus acts as a processor/provider on behalf of a Motus Client, the Motus Client will be the data controller responsible for your personal information.
By contrast, for Consumers who use of the Everlance app on their own behalf and not through a Motus Client, Motus is the controller (and the “business” or “controller” under U.S. state privacy laws) responsible for your Consumer information, and you may exercise your privacy rights directly with Motus as described below.
Please ensure that you have read and understood this Privacy Notice. Where you interact with our websites and apps, we assume that you have done so. As Motus evolves, we may update this Privacy Notice to reflect changes in the manner in which we deal with personal information, whether to comply with then applicable regulations or otherwise. The Privacy Notice posted here will be current. We encourage you to review this statement regularly. If we make a material change to the Privacy Notice, we will post the change on our website(s).
This Privacy Notice does not limit collection, use, sharing, or handling by Motus of aggregated, de-identified, or anonymized information.
If you have any questions or concerns about this Privacy Notice, e-mail Motus at privacy@motus.com.
Most of this Privacy Notice applies to everyone. The sections from “Information We Collect” through “International Transfers” explain how Motus handles personal information generally, whether you are a User (someone who uses the Motus Services through an employer or other Motus Client) or a Consumer (an individual, someone who signs up for the Everlance app directly). Depending on where you live, additional rights may apply. See the location-specific sections below:
California residents: see the California Residents section below.
Residents of other U.S. states with comprehensive privacy laws: see the Other U.S. States section below.
Individuals in Canada: see the Canadian Residents section below.
Motus collects information in order to administer and provide Motus Services to Users, Motus Clients, and Everlance Consumers and for the other purposes identified in this Privacy Notice.
The precise information we collect about you varies by the Motus Services, and may include:
To deliver some services, such as mileage capture/reimbursement, Motus will collect precise location information related to your location and route. Motus will only collect precise location information if you affirmatively opt in to such collection via both the mobile device and operating system settings.
For instance, in order for you to allow the Motus app to collect precise location information on your iPhone, you must allow Motus to access location information via the phone’s privacy settings. There may be other in-app privacy configurations available to you depending on service configurations installed by your employer.
Options that may be available to Users of the app may include choosing to enable a Motus Service to automatically collect geolocation information during specific timeframes each day. Users also could manually start and stop precise geolocation data collection via the “Start” and “Stop” buttons, or similar options, on the Motus Service. Please note that the exact settings for precise location information collection vary by mobile operating system. If a User opts to enable a Motus Service to automatically collect geolocation information, that geolocation information will only be deleted when the User chooses to delete the associated trip and/or mileage submission in the relevant Motus Service, or as otherwise specified in this Privacy Notice.
Motus Services are not directed to children under the age of 16. Motus does not knowingly collect or store personal information about children under the age of 16.
If you are a child and we learn that we have inadvertently obtained personal information from you from our website(s), or from any other source, then we will delete that information as soon as possible. Please contact us at privacy@motus.com if you are aware that we may have inadvertently collected personal information from a child.
If a User would like to review or request changes to his or her information that is collected through a Motus Service (subject to certain exceptions prescribed by law), the User may email privacy@motus.com.
You may provide us with your personal information voluntarily by using the forms provided through the Motus Services, on our website(s), or by contacting us by phone, email, chatbot or other means. This includes, for example, where you provide your personal information to us in order to receive products, information or services from us.
If you are a User, your employer (a Motus Client) may provide us with your personal information so that we can provide the Motus Services to them.
We also collect your personal information through your use of the Motus Services and our website(s).
We may also receive information about you from third parties that provide us services such as marketing agencies, market research companies, our suppliers, affiliates and related companies, as well as public website(s) and public agencies, which we refer to as “third party sources” or “suppliers”. If you are a supplier, you may also give us personal information about you when you are offering or providing services to us.
We use the User information that we collect to administer and provide our services to Motus Clients and Users.
We may use User information as a data processor on behalf of Motus Clients for the following purposes:
We may also use User information and information about Motus Clients for our own benefit, as a data controller, for the following purposes:
For visitors to our website(s) we will collect, use and store your personal information as a data controller for the following reasons:
If a third party has provided your information to us for marketing purposes, we will use and store your personal information as a data controller to communicate with you about Motus Services and affiliated third party services, via methods such as e-mail notifications, including sending you marketing communications.
If Motus collects User information on behalf of a Motus Client, it may share any of that User information with that Motus Client. For example, if Jane Doe uses the Motus app to track her car’s mileage for her employer, ABC Company, Motus may share any information that the Motus app collects about Jane Doe with ABC Company.
Additionally, under the following circumstances, Motus may provide third parties with the information that it has collected from a User, provided that the sharing is conducted for one of the following purposes:
Where permitted in accordance with applicable law, we may share your personal information with our parent companies, subsidiaries, joint ventures, or companies under common control with us for internal administrative purposes (for example, for corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).
We may also disclose and use anonymized, aggregated reporting and statistics about Users for the purpose of internal reporting or reporting to the Motus Group of Companies or other third parties, and for our marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our Users to be personally identified.
Except as expressly detailed in this Privacy Notice, we will never share, sell or rent any of your personal information to any third party without so disclosing herein and, where necessary, obtaining your consent. If you have given your consent for us to use your personal information in a particular way, but later change your mind, you can contact us at privacy@motus.com to withdraw your consent.
We keep your personal information for no longer than necessary for the purposes for which the personal information is collected. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws or business requirements (such as accounting or reporting requirements) and to establish, exercise or defend our legal rights.
The Motus Services and some pages on our website(s) use cookies, which are small files placed on your internet browser or device when you visit our website(s) or use our app. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
Where we use cookies on our website(s), you may block these at any time, either by using the settings on your browser that allow you to refuse the setting of all or some cookies, or by using the pop-up tools that may be provided on our website(s). However, if you choose to block all cookies (including essential cookies) via your browser, you may not be able to access all or parts of our website(s) or to use all the functionality provided through our website(s).
For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
We may participate in targeted advertising of Motus products and services. This means that, for example, when you visit our website(s), we or third-party service providers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of our website(s) or your online activities over time and across different websites. As you visit our website(s), cookies will be placed on your computer and information will be collected so that we can understand what you are interested in. Collected information may include the content you view, the date and time that you view this content, the time you spent viewing this content, and the website that referred you to our website. This information may be associated with your unique browser, device identifier, or IP address. These practices help our display advertising partners, such as Google Ads, to tailor advertisements that are relevant and useful to you. We only use targeted advertising for Motus products and services; this information is not used to advertise the products or services of other companies.
You can visit the Google Ads personalization page to opt-out of certain targeted advertising. You can also opt-out of targeted advertising by modifying your browser settings or by using a browser plug-in.
For more information about targeted advertising, the cookies we use, and your choices, visit our Cookie Policy.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information within our custody or control. These include security measures for and internal reviews of our data collection, storage, and processing practices and the use of Transport Layer Security (TLS) software to encrypt certain sensitive User information such as bank account data. We also implement physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to User information to Motus employees, contractors, and agents whose roles require the need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to disciplinary measures, which may include termination and criminal prosecution, if they fail to meet these obligations.
Please note that while we take reasonable security measures to protect against unauthorized access, no safeguard can fully guarantee security of personal information.
Motus is headquartered in the United States and, regardless of where you use our Services or otherwise provide information to us, your information will usually be transferred to, maintained, and processed by Motus and our service providers in the United States or other jurisdictions in which we or they operate. Please note that privacy laws, regulations, and standards in the jurisdictions in which your information may be maintained and processed may not be equivalent to the laws in your country of residence and such information may be subject to lawful access by U.S. or other foreign courts, law enforcement, and governmental authorities.
The following sections describe additional privacy rights that apply based on where you live. Find the section that matches your location.
The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), requires companies to notify California residents about how their personal information is collected, used, and shared, and gives them certain rights to access, correct, delete, and limit use of that information. This section provides Motus’ disclosures as required by the CCPA/CPRA. These disclosures supplement and incorporate the statements in the other portions of this Privacy Notice. This section applies to all visitors, users, and others who reside in the State of California.
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers | Yes |
| Categories of personal information described in Cal. Civ. Code 1798.80(e) | Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information | Yes |
| Characteristics of protected classifications under California or federal law | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | Yes |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Yes |
| Biometric information | Information pertaining to an individual’s deoxyribonucleic acid (DNA); imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information | No |
| Internet or other electronic network activity information | Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement. | Yes |
| Geolocation data | Physical location or movements | Yes |
| Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information | No |
| Professional or employment-related information | Current or past job history or performance evaluations | Yes |
| Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | No |
| Inferences drawn from other personal information | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No |
| Sensitive personal information | Social security, driver’s license, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious or philosophical beliefs, or union membership; contents of mail, email, and text messages unless the business is the intended recipient; genetic data; biometric information processed for the purpose of uniquely identifying a consumer; personal information collected and analyzed concerning health; and personal information collected and analyzed concerning sex life or sexual orientation | Yes |
Motus collects User information from Users and Clients in order to administer and provide Motus Services to Motus Clients and Users and for the other purposes identified in this Privacy Notice. We may collect the following categories of personal information, as defined under California law, including the categories of sensitive personal information identified below. The examples listed are only illustrative of potential types of data within each category, and Motus does not necessarily collect that data about every individual. Sensitive personal information is a designation under California law rather than a separate category. The information listed in that row is also reflected in the other categories.
Certain personal information that Motus collects may constitute “sensitive personal information” as defined under the CPRA. Depending on the Motus Services your employer has engaged, this may include: precise geolocation data and Social Security numbers or other government-issued identifiers. Motus collects sensitive personal information only as necessary to provide the Motus Services and does not use or disclose it for purposes beyond those permitted under California law. Where Motus acts as a service provider, sensitive personal information is collected and processed on behalf of and at the direction of your employer (the Motus Client).
California residents have the right to direct Motus to limit the use and disclosure of their sensitive personal information. See “Exercising Your Rights” below for how to submit a request.
We obtain the above categories of personal information from the following categories of sources:
We may use any of the above categories of collected User information to provide services requested from Users or Clients, maintain and improve our services, communicate with Users and Clients about Motus Services and affiliated third-party services, market Motus Services, prevent potentially illegal activities, protect the rights and property of Motus and third parties, respond to inquiries of Motus Clients and Users, and for any other purpose to which the User has consented. Our use and disclosure of California Personal Information is more fully described above, in the section entitled “How We Use the Information”.
We may disclose your personal information to your employer or to another third party, as more fully described in the section above entitled “Sharing Information.” The vast majority of data that Motus collects and discloses to its Clients is in its capacity as a service provider, as defined under California law. Accordingly, Motus does not “sell” personal information within the meaning of the CCPA/CPRA.
Motus may engage in the “sharing” of personal information as that term is defined under the CPRA. This includes the disclosure of certain data (such as identifiers and browsing activity) to advertising partners such as Google Ads for purposes of cross-context behavioral advertising. California residents have the right to opt out of this sharing. To exercise that right, see “Exercising Your Rights” below, or contact us using any of the methods described in the “Contact Us” section of this Privacy Notice. Where Motus detects an opt-out preference signal that we are required to honor, such as the Global Privacy Control (GPC), we treat it as a valid request to opt out of sharing for the browser or device from which the signal is sent.
In the past 12 months, Motus has disclosed the following categories of personal information for a business purpose:
In the past 12 months Motus has disclosed personal information to the following categories of third parties:
California law, including the CPRA, applies to the personal information of all California residents, including employees, job applicants, and independent contractors.
In most cases, Motus acts as a service provider to its Clients, meaning your employer or the company that engaged Motus Services on your behalf. In that capacity, Motus collects and processes personal information at the direction of and on behalf of the Motus Client. The Motus Client determines the purposes and means of processing, and is responsible for responding to rights requests related to that data. Accordingly, if you want to access, correct, or delete information that your employer provided to Motus or that Motus collected as part of the services it provides to your employer (such as mileage data or reimbursement records), you should contact your employer directly. Your employer will then work with Motus to process your request.
Where Motus processes personal information in its own capacity as a business, for example in connection with website visitors, marketing communications, or other activities where Motus acts independently, Motus is responsible for responding to rights requests. In those cases, you have the following rights:
Access to Personal Information Collected, Sold, or Shared and Data Portability: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Your Rights” section), we will disclose to you:
Deletion of Personal Information: You have the right to request deletion of personal information. If you wish to do so, please contact us at any method listed below. The right to deletion is subject to certain exceptions, such as if we need the personal information to provide Motus Services or comply with a legal obligation.
Correction of Personal Information: You have the right to request that we correct inaccurate personal information we maintain about you. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate information, subject to certain exceptions.
Limit Use of Sensitive Personal Information: You have the right to direct Motus to limit its use and disclosure of your sensitive personal information to uses that are necessary to provide the Motus Services, or as otherwise permitted by the CPRA. To exercise this right, see “Exercising Your Rights” below.
No Discrimination: You will not be subject to discrimination for exercising any of your privacy rights.
Exercising Your Rights: To exercise any applicable access, correction, data portability, deletion, or sensitive personal information limitation rights, please submit a verifiable consumer request by: sending an email to privacy@motus.com, calling toll-free +1 (888) 801-6714, or sending mail to Motus, LLC, 1 Beacon Street, Floor 15, Boston, MA 02108.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We use good faith efforts to respond to a verifiable consumer request within forty-five (45) days after its receipt. If we need more time (up to 45 additional days), we will inform you of the reason and the needed extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
You may designate an authorized agent to make a request under the CCPA/CPRA on your behalf.
The California Shine the Light Law, Cal. Civ. Code Section 1798.83, requires companies to disclose certain information about information shared with third parties that is used for the third parties’ direct marketing purposes. These disclosure requirements only apply if Motus were to share personal information with third parties for the third parties to market their own services and products directly to consumers. If you are a California resident, you may request information about the disclosure of your personal information to third parties for the third parties’ direct marketing purposes by emailing privacy@motus.com, calling +1 (888) 801-6714, or sending mail to Motus, LLC, 1 Beacon Street, Floor 15, Boston, MA 02108.
A growing number of U.S. states, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others, have enacted comprehensive consumer privacy laws. If you are a resident of such a state, and a consumer, you may have the rights described in this section. This section supplements and incorporates the other portions of this Privacy Notice.
Motus’s role. Whether these state laws apply to your personal information, and how you exercise any rights, depends on how you use the Motus Services:
Your rights. Where these laws apply and Motus handles your personal information on its own behalf, you may have the right to:
Sensitive information. Where required by applicable state law, Motus will obtain your consent before processing your sensitive personal information (such as precise geolocation data), or will honor your request to limit its use and disclosure where that is the standard your state provides.
How to exercise your rights. To submit a request, email privacy@motus.com, call toll-free +1 (888) 801-6714, or write to Motus, LLC, 1 Beacon Street, Floor 15, Boston, MA 02108. We will verify your request as described in the “Exercising Your Rights” section above, and you may use an authorized agent to submit a request on your behalf. Where required by applicable law, Motus honors opt-out preference signals sent through a recognized universal opt-out mechanism, such as the Global Privacy Control (GPC).
Right to appeal. If we decline to take action on your request, you may appeal that decision within a reasonable time by emailing privacy@motus.com with the subject line “Privacy Rights Appeal.” We will respond in writing within the period required by applicable law. If we deny your appeal, we will provide information about how you may submit a complaint to your state’s Attorney General.
No discrimination. You will not be discriminated or retaliated against for exercising any of these rights.
If you have signed up to receive email or other marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. You may also withdraw your consent by contacting us as set out in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.
We may also use services provided by third-party platforms (such as social networking and other websites) to serve targeted advertisements on such platforms to you or others. If you have signed-up for our marketing list, we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please contact us as set out below under “Contact Us”.
We and our service providers (including affiliates) may access, store and otherwise process personal information outside of Canada (including the Province of Quebec), including in the United States and other foreign jurisdictions. We and our service providers may disclose your personal information if we are required or permitted by applicable law or legal process, which may include lawful access by foreign courts, law enforcement or other government authorities in the jurisdictions in which we or our service providers operate. For information about the manner in which we or our service providers treat personal information, please contact us as set out in the “Contact Us” section below.
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control or withdraw your consent to our collection, use and disclosure of your personal information. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control or withdraw your consent by emailing or writing to us at the contact information set out below. We may require certain personal information for the purpose of verifying the identity of the individual making the request.
The following applies to individuals in the Province of Québec whose personal information Motus handles on its own behalf, such as Everlance Consumers and visitors to our websites and apps. Where Motus provides the Motus Services to your employer or another Motus Client, that organization is responsible for your personal information, and you should direct your requests to it. Motus has designated a person in charge of the protection of personal information, whom you may contact using the details in the “Contact Us” section below.
In addition to the rights described above, and subject to applicable law, you may request that we provide the computerized personal information we have collected from you in a structured, commonly used technological format (data portability), and you may request that we cease disseminating your personal information or de-index a hyperlink that provides access to it where the dissemination contravenes the law or a court order.
Automated decisions. If we make a decision about you based exclusively on the automated processing of your personal information, we will inform you at or before the time of the decision. On request, we will tell you the personal information used to make the decision, the principal factors and parameters that led to it, and your right to have that information corrected; you may also submit observations to a member of our personnel who can review the decision.
Identification, location, and profiling technology. If we use technology that includes functions allowing you to be identified, located, or profiled, we will inform you of the use of those functions and of the means available to you to activate them.
If you have any queries or complaints about our collection, use or storage of your personal information, questions about how our service providers outside Canada process your personal information or if you wish to exercise any of your rights in relation to your personal information, please contact our Vice President IT & Security at privacy@motus.com or write to us at:
Motus, LLC
Attention: Vice President IT & Security
1 Beacon Street, Floor 15
Boston, MA 02108, USA
You also may call us, toll-free, at +1 (888) 801-6714
