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The 2020 Mobile Workforce Benchmark Report: Actionable Insights for Business Leaders

By Ben Reiland September 9, 2020

Categories: Anywhere Workforce Location Services Technology Vehicle Reimbursement

This year has been far from an easy one for anyone, and, barring alien invasion or the moon exploding, will likely remain a standout for years to come. You might be ready for a new year, but we have several months to go. Opening your eyes to new insights and ideas that can control costs could do a lot for your company.

Around this time each year, Motus publishes the Mobile Workforce Benchmark Report. What is this report and how will it help your company?

What is the 2020 Mobile Workforce Benchmark Report?

Usually, the benchmark report is informed by data gathered on vehicle programs of over 2,000 companies in various industries throughout the United States. This year, we expanded our study beyond vehicle programs to also include remote work practices and managed mobility services. With actionable insights into these trends, the 2020 Mobile Workforce Benchmark Report offers decision makers a range of opportunities for near- and long-term cost control and business flexibility. Here’s an example of some of those insights:

While Fleet and FAVR programs have similar mileage, FAVR programs cost 27% less.

How does this impact my company?

When the pandemic spread through the United States, business mileage plummeted. Traffic has made some gains back to their pre-COVID levels, but many businesses still have company provided vehicles sitting idle. Under current and near future circumstances, the top concern for vehicle programs is cost control. Those businesses with fleet vehicles are spending money with no return. In fact, unlike most vehicle programs, company provided vehicles continue to be an expense even when they aren’t used. Programs that reimburse employees for the business use of their personal vehicles, can avoid most of those costs.

Dedicated office space costs $5,000 per employee per year.

How does this impact my company?

The pandemic has changed many parts of our lives. The way we work? The way we conduct business? Those are no exception. In the early spring of this year, many businesses discovered they could operate with most, if not all, of their employees working remotely. Remote work is unlikely to go away. In fact, according to our report, 82% of companies will continue to work remote at least part-time. Especially when employees may be concerned about returning to physical, sometimes shared, workspaces.

Keeping employees safe is a priority. So too should reimbursing them for the business use of their personal assets. When they’re working from home, they’re using their own internet, their utilities, their own desk (even if that’s the kitchen table). Employers should compensate employees for costs that benefit the employer. And they should also consider the top-line savings opportunity of reducing or eliminating physical office space, a place employees may be understandably reluctant to return to.

16% of the devices in the average company provided device program are never used.

How does this impact my company?

Operating in the business world of today without a smartphone is unthinkable. It makes sense then that companies provide their employees with one. But whether they’re managing their mobile program or outsourcing it to a managed mobility service (MMS) provider, there is room for cost control. Unmanaged IT categories generally see about 30% wasteful spend, which is reason enough to use a MMS provider. Not all MMS providers are equal, so even companies that have a vendor should explore their options. Savings shouldn’t be the only selling point for managing wireless expenses. Support should also be a focus, and a quality help desk might be more difficult to find than you’d think.

What else is in the 2020 Mobile Workforce Benchmark Report?

While the three points above share the general topics, they’re far from the only actionable insights our benchmark report has to offer. Context is key, and we’ve gathered information not just from the business activity of companies this year but last year as well. Through the lens of 2019’s data, decision makers can compare the changes businesses across the country have worked through. They can also use these metrics to establish a base for “normal,” a target to return to and perhaps even overcome.

Have a look at how companies are implementing mobile device programs, initiating remote work reimbursements and managing vehicle programs. This information could help your company make its next big decision.

Check Out the Benchmark Report

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