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Business Cell Phone Plans: When Should My Company Switch Carriers? 

Headshot of a woman By Jennifer Warren January 29, 2021

Categories: Managed Mobility

Business cell phone plans are a commitment. One that you have to be really fed up with before jumping from. Whether you’ve found better elsewhere or you’re just ready to cut the cord with your current carrier, here are some considerations think through before committing to a new one. Every offering is different, so make sure you know what your company needs most before signing the dotted line. 

Considerations when switching Business Cell Phone Plans 

Here are some things you’ll want to think about before going forward with a new business cell phone plan or carrier.  

What comes standard? 

So many things come standard in a business cell phone plan, it can be easy to gloss over what’s important. You know what your employees will need in their day to day. Is international roaming essential to their position? Does their role require unlimited talk or unlimited text? What about unlimited text outside of the country? Will your employees make us of Hotspot data? 

What devices are included? 

Your company’s process is its own, but when it comes to device preference, what your company would choose versus what your employees might choose could be different. Is your company looking for a plan that’s specific to either iOS or Android? Or would you do both? Is this an opportunity to upgrade? Or are you hoping to keep the same level of tech? Would your plan be exclusively phones or would it include tablets? How do these choices impact the demand for my organization’s help desk resources?  

Overages and Data Caps 

Beyond the standard inclusions and the devices themselves, how much data do your users need? Most carriers offer plans ranging mobile from 3GB to 120 GB. Whether that’s per line or pooled across your users depends on the carrier. You should also plan for a resource to monitor bills and head off potential overages as usage patterns changeDo you have personnel in place for that 

Plan Price 

Plan’s prices vary considerably depending on the number of employees in the program. For a smaller business, lines may cost less than $60 per user. However, at a certain point, the price per line climbs. Keep in mind, device costs are not included, and there may also be “upfront” costs to watch out for, like installment fees and access charges.  

Customer Service 

Customer service is an important factor when considering carriers. If your employees are struggling with their phones, your IT department has better things to do than help them troubleshoot their devices. Or, say youre experiencing outages. Having an award-winning customer service team walk you or your employees through whatever issue you come up against is going to make everyone’s life easier. And having access to a vendor’s expert support team to take the burden of support off your own IT team to support your users.   

Take Advantage of Expertise 

Smaller companies may have little difficulty handling 20 or fewer lines. But, as that number begins to climb, having a managed mobility services provider can be extremely beneficial. Beyond implementing your company’s mobile device program, an MMS provider can save businesses in device recovery and recycling methods. Additionally, an MMS can use their relationships with major carriers and orchestrate any change in plans with you. 

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