Whether you’re a small business, a mid-market company or an enterprise, managing the logistics of your organization’s telecom needs presents real challenges. A small business may not have many devices to manage, but the teams responsible likely have other responsibilities. Conversely, larger enterprises may have dedicated teams for telecom expense management and logistics. But the sheer volume of devices can be overwhelming. That’s where TEM services come into play.
According to Gartner, TEM services are services departments employ to support and manage organization communications and the IT services involved. Essentially, they’re the back office details and the logistics that ensure company communications operate smoothly and help employers empower employees. So what do TEM services include?
This refers to the way your company manages the technology resources that employees will use. That includes strategy, procurement and fulfillment. As the methods of employee communication evolve, providers should work with you to ensure that you have the IT infrastructure in place to support them.
Every company wants the best possible rate from their carrier. But there’s more to a mobility program than service expenses. TEM providers ensure ongoing accuracy of data plans. They also resolve billing errors, audit and validate carrier invoices and deliver detailed billing reports to customers.
Ordering devices for employees is just the tip of the iceberg. Companies want those phones work-ready when they reach their anywhere workforce. To meet this need, TEM providers generally handle the kitting and distribution of devices. If a phone needs repair or replacement, the TEM provider manages the process. Perhaps most importantly, when an employee exits the company or a phone is retired, TEM providers ensure all sensitive company information is erased from the device before recycling it.
There’s a lot that goes into managing the entirety of your company’s wireless, landline and data needs. You should have a firm understanding of what your company needs before evaluating solutions. These questions will give you a good head start.
Outsourcing TEM services may seem like an extra expense, but you need to weigh that expense against the costs of keeping the processes in-house. Do you need to hire new employees or retrain existing employees? Are your current employees better suited to focus on the issues that drive your business?
Supporting employee communications isn’t just about procuring and setting up a device. Most organizations will need help desk support, along with repair and logistics capabilities.
There will be tradeoffs for employees and the company for whichever version you choose. It’s important to understand the pros and cons of each before you make the decision.
Motus provides end-to-end managed mobility services to companies of all sizes looking to implement CPD programs, BYOD programs or both. Regardless of how many devices you’re managing, Motus has the platform that can help you with your TEM service needs. To learn more about how Motus can help or to request a demo, connect with us.